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One Night @ Call Center.

One Night @ Call Center – Chetan Bhagat.


Plot Overview-

One Night at Call center is the novel based on the life of the people of middle class family in India and their problems . IT is a story of emotions which shows pity , love , sorrow and ambitions . It denotes to the many aspects of human life. It deals with the expectations of people and the frustration after not fulfilling them .

The story of One night at call center moves around six people . Three are male and three and females. All of them are working in a same group in a call center .They all are different from each other but they have a similarity in them that all of them are fed up with their lives and their lives are very messy. This story is about a night at call center which changes the lives of all the people , not lives actually it changes their way of thinking .It changes their way to deal with the problems of their lives .

Shyam Mehra ,is the narrator of the story and is the main character of the story . He is very much confused in his life . He is a very simple boy . He loves Priyanka who has got engaged with ganesh an NRI boy . He is sad because of it and second thing is that he thinks that his boss has cheated him and Varun.

Varun ( Vroom ) is a friend of Shyam and does not want to do the job but he wants to keep up his standard up so he has to work there . Priyanka’s mother wants her to marry Ganesh next month but she does not want . She still feels something for Shyam . Later on Shyam tell her about the baldness of Ganesh who hid this from her . Esha singh or Eliza is an ambitious girl who wants to become a model . She runs away from house and join call center in o rder to fulfill her dreams .She does many compromises . But she is bluffed by a man who said her that she is not suitable for being a model .

Her life represents the ambitious middle class youth who are running after blind race of materialism .Radhika’s call name is Regima Jones . She is married . She is not happy with her mother in law . She loves her husband a lot but when she comes to know that on a radio program he selects an another girl over her . She gets very upset. Miltery uncle is the oldest person in call center but he is living a lonely life . His heart cries for his grandson but he gets more upset when his grandson asks him to stop mailing him .

In this way everyone in the call centre is fed up with his life but one day at night everyone receives a call from God . God motivates everyone and tells the way to handle their problems . He tell them not to get frustrated by problems . He suggests them to face the problems and to do 100% of efforts.After receiving the call the life of everyone is changed . Everyone starts facing the problem with full of courage and finds out the best solution.

Shaym finally gets his love . Priyanka also refuses to get marry to Ganesha who hid his baldness . Esha starts working for NGOs . Military Uncle also gets his family back at the end . In this way the story of one night at call center is based on facts and fiction . The characters are taken from the real life . They represents the problem of middle class Indians . The story denotes the six different problems of six different people . Priyanka represent the girl in India who has to follow the decision of parents at the matter of marriage . God gives the solution to it and tells her to believe in herself. Military uncle also represent old people who are ditched by the family and it is a common and a serious problem in society . At the end he also gets his family back .


The story of the novel is very simple but the call from God makes it interesting . All the characters in it are young except military uncle . The language of the novel is very very simple and that is the only reason of its popularity .

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